- customer care
- shipping & returns
- about us
- privacy policy
US ORDERS
We offer free 2 day shipping on all US orders. Overnight shipping is available for $20.
INTERNATIONAL ORDERS
For international orders, we offer free express shipping (3-6 days) on all orders.
Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
RETURNS & EXCHANGES
All purchases must be returned in their original condition (unworn with original tags attached) within 30 days for a full refund or exchange, and we promise to make the process as easy as possible. Call our customer service at 866-434-3169 to book a free pickup in the US. Or, send it back yourself by your method of choice to the following address:
FORWARDbyelysewalker.com
Attn: Returns & Exchanges
16800 Edwards Rd
Cerritos, CA 90703
If you are exchanging, simply note the size you need on your invoice. Please note that we do not deduct any shipping or pickup charges from your refund.
We offer free 2 day shipping on all US orders. Overnight shipping is available for $20.
INTERNATIONAL ORDERS
For international orders, we offer free express shipping (3-6 days) on all orders.
Upon arrival to the destination country, international orders may be subject to duties and taxes billed by the destination country customs department. The recipient must bear any additional charges for customs clearance; we have no control over such charges and cannot predict what they may be.
RETURNS & EXCHANGES
All purchases must be returned in their original condition (unworn with original tags attached) within 30 days for a full refund or exchange, and we promise to make the process as easy as possible. Call our customer service at 866-434-3169 to book a free pickup in the US. Or, send it back yourself by your method of choice to the following address:
FORWARDbyelysewalker.com
Attn: Returns & Exchanges
16800 Edwards Rd
Cerritos, CA 90703
If you are exchanging, simply note the size you need on your invoice. Please note that we do not deduct any shipping or pickup charges from your refund.
KEEPING YOUR RETURN IN ORIGINAL CONDITION
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned unworn and with their original tags attached.
Here are some additional tips:
Shoes
Shoes scuff very easily on any hard surface so always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimwear & Lingerie
Try on over underwear for sanitary reasons. Do not remove protective strip.
Tops & Dresses
Please be careful of makeup rubbing off on the garment.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact customer service within 60 days of purchase. After 60 days, we will attempt to assist with repairs and/or obtaining replacement hardware but are unable to provide a replacement or refund for an unrepairable product.
Please try your best to maintain items in pristine condition so that we may accept your return and it may be resold to other customers. All items must be returned unworn and with their original tags attached.
Here are some additional tips:
Shoes
Shoes scuff very easily on any hard surface so always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes.
Swimwear & Lingerie
Try on over underwear for sanitary reasons. Do not remove protective strip.
Tops & Dresses
Please be careful of makeup rubbing off on the garment.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact customer service within 60 days of purchase. After 60 days, we will attempt to assist with repairs and/or obtaining replacement hardware but are unable to provide a replacement or refund for an unrepairable product.
